Terms & Conditions

We must receive payment for the whole of your order before your order can be accepted. Once payment is received we will send an email confirming your order to the email address you provide on the order form. We aim to despatch your order within 2 working days on receipt of funds.

The price payable for goods that you order are as set out in our website.

All prices displayed on this web site or quoted by us in writing are in GB £ Sterling unless otherwise indicated.

Returns – You may cancel your order by quoting your order reference number within 24 hours of placing it. However if the goods have been despatched before you cancel your order you must send the goods back to our contact address shown within 7 days of making your order, at your own cost and risk. You must not unpack the goods if you wish to return them. Always remember to get a proof of postage receipt.

Once you have notified us that you are cancelling the order any sum debited to us from your credit card or Paypal account will be re-credited to your account as soon as possible (but within 30 days), providing that we have received the returned goods in the same condition as they were despatched to you.

We reserve the right to cancel the order/contract between us if:

  • We have insufficient stock to deliver the goods you have ordered
  • We do not deliver to your area
  • If an incorrect price due to typographical error or pricing error has occurred

If we do cancel your order/contract we will notify you by e-mail or telephone and will re-credit your account any sum deducted by us from your credit card or Paypal account as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for possible disappointment or inconvenience suffered.

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is not possible to issue us with an alternative address once your order has been placed.

Postage will be made as soon as possible after your order is accepted, but within 2 working days, unless subject to other arrangements given to you in writing.

You will become the owner of the goods you have ordered when they have been delivered to you at the address you give us. Once any goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

All goods MUST BE CHECKED on Delivery.

All colours shown are as a guide only and may differ slightly as colour reproduction is not always 100% accurate.

We do not warrant that this website, its servers, or e-mails which may be sent from us are free from viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

If the goods we deliver are not what you ordered or the delivery is of an incorrect quantity we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 days of the delivery of the goods in question to the address you gave us.

We shall have no liability to you in the event that the goods are damaged following safe delivery.

If you do not received your goods ordered by you within 30 days of the date on which you ordered them we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 days of the date on which you ordered the goods.

If you notify a problem to us under this condition our only obligation will be at our option:

  • To make good any shortage or non-delivery
  • To replace any goods that are damaged or defective; or
  • To refund to you the amount paid by you for the goods in question

We will have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

You must observe and comply with all applicable regulations and legislation including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that you may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Unless otherwise expressly stated in these terms and conditions all notices from you to us must be in writing (either as an email to or as hard copy to our contact address at:

Jardinopia Ltd, Units 31-32 Oakland Drive, Great Western Roads, Martock Business Park, Martock, Somerset TA12 6HB.

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by an event or circumstance beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, explosion or accident, flood, fire or other natural disaster or force majeure.