You may cancel your order by quoting your order reference number within 24 hours of placing it. However if the goods have been despatched before you cancel your order you must send the goods back to our contact address shown within 7 days of making your order, at your own cost and risk. You must not unpack the goods if you wish to return them. Always remember to get a proof of postage receipt.

Once you have notified us that you are cancelling the order any sum debited to us from your credit card or Paypal account will be re-credited to your account as soon as possible (but within 30 days), providing that we have received the returned goods in the same condition as they were despatched to you.

Jardinopia Ltd, Units 31-32 Oakland Drive, Great Western Roads, Martock Business Park, Martock, Somerset TA12 6HB.

We reserve the right to cancel the order/contract between us if:

  • We have insufficient stock to deliver the goods you have ordered
  • We do not deliver to your area
  • If an incorrect price due to typographical error or pricing error has occurred

If we do cancel your order/contract we will notify you by e-mail or telephone and will re-credit your account any sum deducted by us from your credit card or Paypal account as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for possible disappointment or inconvenience suffered.